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Policies |
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Delivery Schedule: All first-time embroideries items require a minimum of 2-3 weeks from submission. This does not include an additional 2-5 working days allotted for design creations. Stock in hand will ship next day. |
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Embroidery: We charge a digitizing fee per 10,000 stitches. See our rate scale on the Special Quotes page. All custom orders require the customer’s approval. A picture of a test swatch will be e-mailed for final approval before order is processed. A sample sew-out can be mailed for a $10.00 charge that will be credited to your first order.
For free digitizing estimate, please email a copy of your artwork to |
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Camera ready art: The quality of your embroidery depends upon the artwork you supply us. To avoid any delays please supply Clean camera ready art, to avoid additional touchup fee of $25.00.
Requirement: Black & White line art Multi-colored items must be sent as both a black & white line art and color print so we can match colors.
Digital art can be emailed to quotes@pipinglion.com in any one of the following formats: BMP, TIF, JPG, GIF, PCX |
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Order confirmation:
All orders will be acknowledged via e-mail. We ask that you read it carefully and contact us with any correction. Orders will be produced and billed as per this information. Any cancellations must be confirmed in writing. |
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Payment terms:
At this time we are set up only to received money orders, personal and company checks. The latter needs 5 business day to clear. We will soon be able to accept MasterCard, Visa, and Discover. |
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Returns:
Returns are Only accepted with prior authorization from The Piping Lion. Please email: pipinglion@pipinglion.com for more information. |
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Shipping Charges:
Shipping and Handling charges are based on your total purchase price. All orders are insured in the event shipments gets lost or damaged in transit. |
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Please allow 4-6 wks delivery on special order items |